How can I book an appointment with a specialist?
You can book an appointment through the updated Todua Clinic app or via the clinic's website, where Todua AI will help you choose the appropriate specialist based on your symptoms.
Appointments can also be booked by calling the hotline at *5757 or through the clinic's registration desk.
An advance payment is required to confirm the booking.
How much do I pay when booking an appointment if I have insurance?
When booking an appointment at the clinic, an insured patient pays only an advance payment, regardless of how far in advance the appointment is booked. If the final amount payable is less than the advance payment, the difference will be refunded at the clinic's registration desk.
How much do I pay when booking an appointment if I do not have insurance?
If there are more than 3 business days remaining before the clinic visit, an uninsured patient pays only an advance payment when booking.
If there are 3 business days or fewer remaining, the patient pays the full cost of the service.
When do I need to pay the remaining balance if my appointment is scheduled more than 3 business days in advance?
The patient will receive a payment link by SMS 3 business days before the appointment. The remaining balance must be paid by 24:00 on the day the payment link is received.
What happens if I do not pay the remaining balance within the specified period?
If the patient does not pay the remaining balance within the specified period, the booking will be cancelled. The advance payment will not be refunded.
Can I change the date of my appointment or cancel my booking?
If there are more than 3 business days remaining before the appointment, the patient may change the appointment date once or cancel the booking. In the event of cancellation, the amount paid will be refunded in full. Changes or cancellations can be made through the clinic's hotline or registration desk.
If there are 3 business days or fewer remaining before the appointment, the appointment date cannot be changed and the booking cannot be cancelled. The amount paid is non-refundable, including in the event of a no-show.
What are Todua Clinic's working hours?
Todua Clinic is open every day except Saturday and Sunday, from 9:00 AM to 5:00 PM.
Where is your clinic located?
Todua Clinic's Central Branch is located at 13 Tevdore Mghvdeli Street.
Todua Clinic's Vera Branch is located at 10 Iakob Nikoladze Street.
Todua Clinic's Dighomi Branch is located at 21 Ljubljana Street.
Do you accept private health insurance?
Our clinic cooperates with all health insurance companies. Individuals covered by a private health insurance plan can access the full range of outpatient and inpatient medical services available at the clinic.
Do you participate in the Universal Healthcare Program?
At Todua Clinic, patients can undergo scheduled surgical procedures and receive medical services covered under the State Universal Healthcare Program.
How can a patient request their medical records from the clinic?
To request a copy of their medical records, the patient must submit a written application either in person at the clinic or by email. Please specify the name of the requested document(s), the relevant date(s), and attach a copy of your ID card or passport.
A patient's medical documentation may be released to a third party only upon presentation of a valid power of attorney.
The clinic's email address is: [email protected]
What documents must a third party present when accompanying a minor patient to the clinic?
When accompanying a minor to the clinic, a third party must present the minor's birth certificate together with a power of attorney issued by the parent or legal guardian.
Alternatively, the parent or legal guardian may send the following documents to the clinic's email address:
-
A copy of the child's birth certificate;
-
A copy of the parent's or legal guardian's ID card or passport;
-
A consent form confirming the authorization of the person accompanying the minor during the clinic visit.
Can a third party collect a patient's test results?
A patient's test results may be released to a third party only if that person has been designated in the informed consent form completed during the patient's registration as an authorized recipient of the medical documentation or presents a valid power of attorney.
From what age can patients receive specialist consultations at the clinic?
At our clinic, specialist consultations are generally available for patients aged 15 years and older. However, consultations for children under the age of 15 are also provided by certain specialists, including infectious disease specialists, allergists, and gynecologists.
In addition, laboratory and radiological examinations are available for patients of all ages.
For detailed information, please contact our hotline at *5757 or send us an email specifying the specialist or service you are interested in.
For how long is a follow-up visit free of charge? Is the day of the initial visit included in this period?
The follow-up visit is free of charge for two weeks after the initial visit. The two-week period begins on the day following the initial visit.
When are CT and MRI test results available?
CT and MRI reports are issued on the day following the examination. If the examination is performed on Friday or Saturday, the report will be available on Tuesday afternoon.
If additional review or consultation is required, the reporting time may be extended.
Where can I apply for financial assistance for services that are not covered by the Universal Healthcare Program or private health insurance, and whose cost is up to or exceeds GEL 1,000?
If the cost of the examination is more than GEL 1,000, financial assistance may be obtained through Tbilisi City Hall or the Referral Service.
If the cost of the examination is GEL 1,000 or less, financial assistance may be obtained through the Referral Service or the relevant District Administration.